🛡️ Responsible Gaming

At Crixo Responsible Gaming — Know Your Limits

Gaming is for fun, not stress. Crixo wants you to play safely, responsibly, and with a clear head at all times. We're always here to help you stay in control.

18+ For Adults Only

What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming with a clear understanding of your own capacity and limits. At Crixo, we believe gaming is a form of entertainment — it should never be seen as a livelihood or a solution to financial problems. When playing starts causing stress or anxiety instead of enjoyment, that's a sign the line has been crossed.

Many people in Bangladesh enjoy online gaming as a fun pastime. In some cases, though, it can become a habit that spirals out of control. That's why Crixo actively works to build a culture of responsible gaming from the ground up — we want every one of our players to stay happy and healthy in the long run.

Crixo's responsible gaming policy is built on three core pillars — awareness, control, and support. We give you tools to set your own limits, the option to take a break when needed, and a helping hand whenever things get difficult.

Signs of Problematic Gaming

People don't always realize when their gaming habits are becoming problematic. Watch out for these warning signs:

  • Spending beyond your budget and chasing losses by placing even bigger bets.
  • Lying about gaming or hiding it from family.
  • Neglecting work, studies, or family responsibilities in favor of gaming.
  • Being unable to accept losses and repeatedly coming back with a "I'll win this time" mindset.
  • Feeling restless, irritable, or anxious when you're unable to game.
  • Continuing to game using borrowed money or personal savings.
  • Continuing to play at the expense of sleep, meals, or physical health.

Warning: If you recognize 2 or more of the above signs in yourself, take a break from gaming and talk to someone you trust. The first step to responsible gaming is being honest with yourself about where you stand.

Crixo's Safety Tools

Crixo offers a range of effective tools to support your responsible gaming. You can activate any of them directly from your account settings:

  • Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
  • Betting Limit: Set a cap on how much you want to wager within a given period.
  • Loss Limit: Your session will automatically close once you've lost a set amount.
  • Session Time Limit: Set a limit on how long you want to play in a single session.
  • Cooling-Off Period: Take a temporary break ranging from 24 hours to 30 days.
  • Self-Exclusion: Keep your account inactive for an extended period (3 months to 5 years).
  • Reality Check: Receive reminders about your gaming time and spending at set intervals.

Protection of Minors

Registration on Crixo is open to individuals aged 18 and above only. We verify age through our KYC process and have strict measures in place to prevent underage access. If there are children in your household, we recommend using parental control software.

A message to parents — stay aware of your child's online activity. Keep your account password secure and never allow children to access your gaming account.

Remember: Responsible gaming isn't a sign of weakness — it's a mark of maturity and self-awareness. Play on Crixo for the fun of it, within your limits, and always in control.

Ask Yourself

1

Do you chase your losses by placing more bets to try to win back money?

2

Has gaming caused tension in your relationships with family or friends?

3

Do you feel restless or irritable when you can't game?

4

Do thoughts of gaming come to mind while you're working or studying?

5

Have you hidden from family how much you've spent on gaming?

If you answered "Yes" to 2 or more questions, consider taking a break from gaming and seeking support.

Need Urgent Help?

If you feel gaming is having a negative impact on your life, take action today. Contact Crixo support to temporarily or permanently close your account.

Support Email: [email protected]
🤝
Crixo's Commitment

We don't just provide gaming services — we're committed to building a safe and responsible gaming environment. Your wellbeing is our top priority.

  • ✓24/7 Support
  • ✓Instant Account Pause
  • ✓Budget Setting Tools
  • ✓Confidential Support

Responsible Gaming Tools

Crixo puts you in full control of your gaming experience

💰
Deposit Limit

Set your own daily, weekly, and monthly deposit caps. Limits take effect immediately once set.

⏱️
Session Time Control

Set a limit on how long you want to play in one sitting. When the time is up, you'll receive an automatic reminder and your session will pause.

🚫
Self-Exclusion Feature

If you feel you need an extended break, you can activate self-exclusion for anywhere between 3 months and 5 years. During this period, your account will be completely inactive.

📊
Loss Limit

Once you've lost a set amount, your gaming session will automatically end — protecting you from further losses.

🔔
Reality Check

Every 30/60/90 minutes, you'll see a summary of your gaming time and spending to help you stay aware.

❄️
Cooling-Off Period

Take a temporary break ranging from 24 hours to 30 days. During this time, new deposits and gaming will not be possible.

How to Set Your Limits

Set your gaming limits in just a few simple steps

1
Log In to Your Account

Log in to your Crixo account and click the profile icon in the top right corner.

2
Go to Responsible Gaming Settings

From the menu, click on the "Responsible Gaming" option.

3
Choose a Limit

Choose from deposit limits, betting limits, session time limits, or loss limits — whichever you need.

4
Set the Amount and Duration

Enter the daily, weekly, or monthly limit you'd like to apply.

5
Confirm

Save your changes. Limit reductions take effect immediately; increases require a 24-hour waiting period.

Tips for Healthy Gaming

🎯
Set Your Budget First

Decide before you play how much you're willing to spend today. Once that budget is gone, stop — win or lose.

😌
Play for Fun

Don't treat gaming as a source of income. It's entertainment — keeping that mindset will help you avoid a lot of problems.

⏰
Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up and walk around, have some water, and rest your eyes.

🚫
Don't Play Under Stress

Avoid gaming when you're feeling angry, sad, or stressed. Your judgment is impaired in these states.

FAQs

Frequently Asked Questions About Responsible Gaming

Your account cannot be reactivated before the self-exclusion period ends. Once it expires, you can contact the support team directly to restore your account. This break is in place for your own protection.

Decreasing your deposit limit takes effect immediately. However, requests to increase a limit are only processed after a 24-hour delay — intentionally, so you have time to reconsider any decision made in the heat of the moment.

Yes, if a family member has concerns, they can reach out to Crixo support. Third-party requests will be reviewed and appropriate action will be taken. Your safety is our priority.

Beyond the Crixo support team, you can also reach out to a mental health professional or counselor. Services available in Bangladesh include Kaan Pete Roi (01779-554391) and the Kishor Alo helpline. You can also contact us directly via our support email.

Absolutely not. The minimum age to register on Crixo is 18. Age is verified at the point of registration and confirmed through identity documents during the KYC process. If an underage user is identified, their account is closed immediately.

A cooling-off period is a short-term break — from 24 hours up to 30 days. Gaming is paused during this time, but your account remains active. Self-exclusion is long-term — from 3 months up to 5 years — and your account becomes fully inactive.

Play Safely, Stay Within Your Limits

Gaming at Crixo is more than the thrill of winning — it's a responsible, safe, and enjoyable experience. Join today and use all our tools to stay in control.

Register Now Log In
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