Crixo's Privacy Policy — Your data is safe with us

1Introduction & Applicability

Crixo's Privacy Policy explains what information we collect, how we store it, and what we use it for. This policy applies to our website, mobile application, and any other digital platform through which Crixo's services are available.

By registering with Crixo or using any of our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services. You are welcome to reach out to our support team if you have any concerns.

Crixo manages its privacy policy in accordance with Bangladesh's prevailing digital security laws and international data protection standards. We believe transparency is the foundation of trust — which is why this policy is written in plain, simple language.

2What Information We Collect

Crixo collects several types of data, broadly grouped into three categories: personally identifiable information, transaction-related information, and technical information. The table below clearly outlines what data is collected and why.

• All information provided when filling out the registration form is collected.
• A copy of your national ID or passport may be collected for KYC verification.
• Conversation details may be recorded when you contact customer support.
• Your activity on the platform is automatically logged.

3How We Collect Information

Crixo collects information through both direct and indirect means. Directly, you provide information when you register, make a deposit, or contact support. Indirectly, our systems automatically collect usage data as you interact with the platform.

• At registration: Name, email, mobile number, and password provided during sign-up.
• During the KYC process: Uploaded photos of your national ID or passport.
• At the time of payment: Transaction details for Mobile Banking/Nagad/bank transfers.
• Under gaming activity: Every bet, game session, and gaming pattern.
• Via cookies and log files: IP address, browser type, pages visited, and timestamps.
• Via support chat: Content of conversations via live chat or email.

4Purpose of Data Use

Crixo uses collected data only for specific, legitimate purposes. No information is used beyond its original intent. A detailed breakdown of how we use your data is provided below.

• Identity information is used to create, verify, and manage your account.
• Financial information is used to process deposits, withdrawals, and bonuses.
• Technical data is used to maintain account security and prevent unauthorized access.
• Contact information is used to provide customer support and resolve issues.
• Your email address and mobile number are used to send relevant promotions and offers (you can opt out at any time).
• Your gaming preferences are analyzed to personalize your gaming experience.
• Data is analyzed for Anti-Money Laundering (AML) compliance and fraud detection.
• Data required to meet legal obligations is retained accordingly.

5Data Sharing Policy

Crixo will never sell your personal data to third parties under any circumstances. However, limited information may be shared in specific situations where it is necessary to operate our services.

• Payment Processors: Necessary financial information is shared to complete transactions with Mobile Banking, Nagad, or your bank.
• Identity Verification Services: Limited information may be shared with trusted third parties to complete the KYC process.
• Legal authorities: Information may be disclosed in response to a valid court order or a lawful request from law enforcement.
• Cybersecurity Partner: Technical data may be shared with security technology providers for fraud detection.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred, but you will be informed in advance.

All third parties listed above are contractually required to comply with Crixo's privacy standards. They may only use the data they receive for the specified purpose and nothing else.

6Data Protection Measures

Crixo uses state-of-the-art technology to keep your information secure. Our security framework operates across multiple layers to prevent any unauthorized access to your data.

• All data transmissions are secured with 256-bit SSL encryption.
• Stored data is encrypted with AES-256 encryption.
• Two-factor authentication (2FA) is supported for account login.
• Our security team monitors suspicious activity 24/7.
• Regular security audits and penetration testing are conducted.
• Staff operate under strict data access policies.
• Data backups are stored on secure, encrypted servers.

7Cookie Policy

Cookies are small text files stored in your browser. Crixo uses cookies to enhance your browsing experience and ensure the platform functions correctly.

• Essential cookies: These are required to maintain your login session and ensure security — the site cannot function properly without them.
• Performance Cookies: Anonymous data is collected to measure page load speed and detect errors.
• Functional Cookies: To remember your language preference and layout settings.
• Analytical Cookies: To understand which pages are used most frequently (anonymized data).

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working properly.

8Your Rights as a User

Crixo believes you should have full control over your own data. That is why we guarantee the following rights to every user.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data after closing your account.
• Right to Restrict Processing: You can request that your data be used only for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can stop promotional messages at any time.

9Data Retention Period

Crixo does not retain any data longer than necessary. How long information is kept depends on the type of data and applicable legal requirements.

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years after account closure, as required by law.
• KYC documents may be retained for up to 3 years after account closure.
• Customer support chat history is deleted after 1 year.
• Withdrawal of marketing consent is updated immediately.

10Contact & Complaints

For any questions, concerns, or complaints about our privacy policy, contact our data protection team directly. We are always here to help.

• Email: [email protected] (text only, not clickable)
• Response time: initial reply within 72 hours.
• Complex matters are fully resolved within 30 days.

If this Privacy Policy changes, you will be notified at your registered email address and the "Last Updated" date on this page will be revised. For major changes, at least 7 days' notice will be given in advance.